Hello,
some customers do reply to veeeery old tickets.
The result: On the page
index.pl?Action=AgentTicketQueue the
the ticket gets listed first, because the ticket age is f.ex. 100 days,
but the last customer message is only a few hours old.
Is there a possibility, that the tickets on the page mentioned above get
sorted by the last customer reply - and not by the initial ticket
creation time?
Thanks,
Kevin
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