I am trying to have otrs to have some of my agents defined in ldap. So,
I set /etc/otrs/Kernel/Config.pm as follows:
# Authenticate agents against LDAP backend
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'ldap-pserver.internal.domain.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'uid';
$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=users,ou=Groups,dc=domain,dc=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
verify => 'require',
cafile => '/etc/ssl/certs/root.pem',
# async => 0,
version => 3,
};
When I try to login, either as a previously defined (in its database,
and that includes root) otrs user or as one of the ldap users, it seems
to be looking for them in ldap:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Aug 5 12:09:54 2009
Message: First bind failed! TLS confidentiality required
Traceback (32329):
Module: Kernel::System::Auth::LDAP::Auth (v1.46) Line: 191
Module: Kernel::System::Auth::Auth (v1.29) Line: 121
Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 192
Module: /usr/share/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
What should I tell otrs to look for users in its own database there and
then for ldap users, well, in ldap? And, what would this "TLS
confidentiality required" error be trying to tell me?
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