I have a bit of a problem. People here that are going to use otrs do
not like the way the ticket queues are shown: when you are working with
a ticket, the thread associated to it is shown just as a list of
subjects (they would like it to be a bit less terse). And when you
select the list of tickets in the queue, it takes too much real state on
the screen because it is showing the contents of every ticket as
opposite to just a brief overview. The search engine's results would be
more of what they wanted to see here. Or, as one mentioned something
more rt-like. Can I change that?
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