That's what I found: - install package "Master / Slave" - create new ticket and set MasterTicket to "New Master Ticket" - link other tickets with linktype "Child" - closing the Masterticket closes also the child tickets But one cannot change the MasterTicket field once the ticket is created (at least I did'nt find out how) Best regards Wolfgang
________________________________ Von: Fürtbauer Wolfgang Gesendet: Donnerstag, 06. August 2009 16:36 An: [email protected] Betreff: Master / Slave Dear friends, has anbody found out how to use the Master / Slave feature in OTRS 2.4.2? (of course the package is already installed) Thanks and best regards Wolfgang
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