On 07.08.09 13:32, Richard Stockton wrote: > Since I didn't get any answers the first time, I am sending this > again with a third added strangeness... > > Hi there, > > I just installed 2.4.2 and got everything to work fairly well, but > I am seeing some strange behavior. > > First: > When a message is sent to OTRS via "[email protected]" it goes > into the support queue. When the ticket is replied to, the TO > address ("[email protected]") is put in the CC field of the > reply. So the reply ends up being sent back to the queue. This > is NOT what we want. How do I stop that behavior? I would like > to see any OTRS or Agent email filtered out of the reply CC. > UPDATE: "Fixed" this by making the CC: blank. Not the best solution. >
I'm not a pro but let me try with this first one: When you said "When the ticket is replied to, the TO address...", I assume you meant "the FROM address": if you get a message to [email protected], you want to reply from [email protected], don't you? What do you have in the "Systemaddress" parameter in the Queue Configuration Page for "support"? [email protected]? Mariano --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
