Hi Alan,
This requires a little change in your custom configuration file. Add the
following lines to Custom.pm :
$Self->{'Ticket::Frontend::PreMenuModule'}->{'215-Owner'} = {
'Action' => 'AgentTicketOwner',
'Description' => 'Sets Ticket Owner',
'Link' => 'Action=AgentTicketOwner&TicketID=$QData{"TicketID"}',
'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
'Name' => 'Owner'
};
You might need to click on Admin > SysConfig in the user interface
afterwards, to rebuild the configuration files.
Now you'll see an 'owner' link in the menu in the AgentTicketQueue - Medium
and Large views.
[image: http://dl.getdropbox.com/u/222532/OwnerInQueueView.png]
Hope this helps!
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 17:48, Alan McKay <[email protected]> wrote:
> Hey folks,
>
> While I work on that other problem - here is one that is annoying.
>
> When a new ticket comes into the queue, I click on it and before I get
> the "owner" option I have to first hit "zoom"
>
> I'd like to have the "owner" link right in that first screen, without
> having to zoom.
>
> Can I do that?
>
> thanks,
> -Alan
>
> --
> “Don't eat anything you've ever seen advertised on TV”
> - Michael Pollan, author of "In Defense of Food"
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