On Mon, Jul 13, 2009 at 4:00 PM, James Burk<[email protected]> wrote:
> I changed mine too. If you're using ITSM and Services, priority gets
> calculated from the Criticality defined in the Service and the Impact that
> gets allocated by the Agents. You can rearrange Impact and Criticality in
> the General Catalog and Priority from the admin interface Be sure to go
> into Criticality<>Impact<> Priority and adjust the matrix for the
> calculations. Nothing bad should happen.
Finally getting around to this - so if I do not use ITSM I don't have
to worry about all that extra stuff? I can just rename them?
I don't even know what ITSM is :-)
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
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