did you tried out in Admin->SysConfig Ticket -> Frontend::Agent::Ticket::ViewNote setting Ticket::Frontend::AgentTicketNote###Owner: to yes ? MV
On Wed, Aug 19, 2009 at 7:39 PM, Alan Creed <[email protected]> wrote: > Thx, but i need the change to be by default. I mean, that the person who > writes the note automatically become the owner of the ticket. > I coudnt understand where to change this. > > Thanx!!!!!!!!!!!!!!!!!!!!!!!!!!! > ------------------------------ > From: [email protected] > Date: Wed, 19 Aug 2009 17:47:09 +0200 > To: [email protected] > Subject: Re: [otrs] FW: Change owner > > Hi Alan, > I think that it works as aspected. Note can be added by anyone (there is > either a dedicated permission per user on a queue). To change ownership you > should use http://xxx/otrs/index.pl?Action=*AgentTicketOwner*&TicketID=2974 > ( a link in detail view of a ticket named "owner" [en/us]) > > HTH > > ciao. > MV > > On Wed, Aug 19, 2009 at 5:33 PM, Alan Creed <[email protected]> wrote: > > > Hi all. > I have a problem. When someone inserts a note, the owner doesnt change. I > cant find an option that changes the owner when writing a note, any > suggestions will be welcome. > > Thanx!!!!!!!!!!!!!!!!!!!!!!!! > > > ------------------------------ > ¿Querías más espacio para tus correos? Hotmail te da espacio ILIMITADO. > ¡Disfrutá > del Nuevo > Hotmail!<http://www.microsoft.com/latam/windows/windowslive/products/hotmail.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > ------------------------------ > Guardá correos, fotos, archivos, documentos, todo. ¡Ahora Hotmail te da > espacio > ILIMITADO!<http://www.microsoft.com/latam/windows/windowslive/default.aspx> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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