Index: Kernel/Modules/AgentTicketQueue.pm
===================================================================
--- Kernel/Modules/AgentTicketQueue.pm	(revision 14)
+++ Kernel/Modules/AgentTicketQueue.pm	(revision 15)
@@ -163,7 +163,8 @@
         # search all tickets
         @ViewableTickets = $Self->{TicketObject}->TicketSearch(
             StateIDs => \@ViewableStateIDs,
-            LockIDs  => \@ViewableLockIDs,
+# cmeier 20090819: don't filter out locked ids
+#            LockIDs  => \@ViewableLockIDs,
             QueueIDs => \@ViewableQueueIDs,
             %Sort,
             Permission => $Permission,