I had the same problem (content of the ticket empty), for me wasn't a charset problem. I've restored a previuosly backed up otrs db and restarted with step 1 of migration. After that data was correct either if 4/5 tables resulted to be latin. After a period of time overwathing the system just to be sure that it was all ok, I've used phpmyadmin to assign utf_general_ci to the tables that weren't so without problems (obviusoly there should be mysql manual command to do that but I'm a lazy boy ;) )
MV On Thu, Aug 20, 2009 at 3:04 PM, <[email protected]> wrote: > Hi there, > I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to > upgrade it to the new 2.4.3 with ITSM. Just in case that there are some > problems, I´ve set up a test enviroment. The Upgrade worked fine for me, > following the instruktion in the Upgrade file. But the tickets are not shown > Properly in the ticket system. I just get to see the ticket number but the > content is gone. When I look in the Admin Support Assessment I get the error > message that the charset is latin1 instead of utf8. Now I would like to know > if there is a possibility to convert the DB to utf8 without loosing all the > tickets in the system. > > > Mit freundlichen Grüßen / Kind regards > Markus Moj > Technik > > TimoCom Soft- und Hardware GmbH > In der Steele 2 > D-40599 Düsseldorf > Tel: +49 211 88 26 80 14 > Fax: +49 211 88 26 70 14 > eMail: [email protected] > www.TimoCom.com > Geschäftsführer: Jens Thiermann, Gunther Matzaitis > Amtsgericht Düsseldorf, HRB 34489 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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