Hi Carlo,
On 22.08.2009, at 00:43, Carlo Angelo Curato wrote:
Is it possible to limit status notifications to customers so that
only state changes to "closed" gets sent out?
Thanks!
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In OTRS 2.4 you can create a event based notification where the
customer only gets an status notification on closing a ticket. If it
get's closed more the once, it gets always sent out a notification.
For more about OTRS 2.4 see also: http://otrs.org/2.4/features/
-Martin
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