Hi,
> 2) in the agent views the colour is different depending on
> priority from grey to red . What's the criteria ?
>
> Can we change the colour scheme in order to maintain the same approach
> but with more priorities and in reverse order ?
the colors are defined in agent.css. You have to change it like this
(diff):
@@ -409,13 +409,13 @@
background-color:#d1d1d1;
}
/* priority id color */
-.PriorityID-1 {
+.PriorityID-5 {
background-color:#cdcdcd;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-2 {
+.PriorityID-4 {
background-color:#cdcdcd;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
@@ -427,13 +427,13 @@
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-4 {
+.PriorityID-2 {
background-color:#ffcccc;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
vertical-align:top;
}
-.PriorityID-5 {
+.PriorityID-1 {
background-color:#ffaaaa;
font-size:12px;
font-family:Geneva,Helvetica,Arial,sans-serif;
hth,
Lars
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