Hi,
On 25.08.2009, at 16:13, Bastien Leblanc wrote:
Hi all,
After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity
to view all tickets in queue view.
What our users were used to is to have on top of the queue view, for
example:
Tickets available: 9 - All tickets: 17
And when clicking on \"All tickets\" we could see locked tickets.
But now in otrs 2.4, we have only (example) Tickets: 1-14 of 14 but no
\"All Tickets\" link.
Is there any config option to activate? Why does this feature got
disabled?
We use that to be able to monitor all tickets in our queues even if
they are \"locked\" = \"worked on\" by other agents
Did you try StatusView? Search for it in the Sysconfig. If this still
is not enough, can you explain the importance of the "missing"
function in your workflow?
Thanks
--
Shawn Beasley
Senior Support Engineer
((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing
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