Is it possible to configure phone tickets so that you don't need to enter anything in the From field? I want to record support calls, so we can do some stats, but often it's not necessary to put user details in. In fact most times the user will not be setup in OTRS anyway. At the moment I have a user called "Phone", but I still need to type "phone" into the from field. Ideally I'd like a one-click button on the toolbar area. Since dashboard was created we have to click Ticket, Click Phone-Ticket, then enter "phone", select the To queue. Quite a few clicks while you are on the phone and trying to concentrate on the customer's explanation of a problem. What do other people do with logging support calls from non-OTRS customers? Kind Regards, Andrew Glossop
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