Stephan,
if your customer has access to the OTRS system you can send the HTML
Link of the Public/Customer FAQ Area.
regards
Christoph
Stephan Lang schrieb:
Hi @all,
is it possible to create a link to an FAQ article when replying to a
ticket?
Currently the behavior is to past the FAQ content into the reply, but
when I do that I'm losing the Pictures from the FAQ article (is that a
misconfiguration/bug?).
Yours sincerely
*p.p. Stephan Lang*
System Administrator
OTRS: 2.4.3 (rpm) and FAQ 1.6.4
OS: openSUSE 10.3 no X
DB: MySQL 5.0.45
------------------------------------------------------------------------
Bock 1 GmbH & Co. KG
An der Heide 17
92353 Postbauer-Heng
Sitz: Postbauer-Heng
Amtsgericht Nürnberg, HRA 11 240
pers. haft. Geschäftsführer: Hermann Bock
Bock 1 Verwaltungs GmbH
Sitz: Postbauer-Heng
Amtsgericht Nürnberg, HRB 93 10
Geschäftsführer: Harald Meyer, Klaus Stepper
Diese E-Mail enthält möglicherweise vertrauliche und/oder rechtlich
geschützte Informationen. Wenn Sie nicht der richtige Adressat sind
oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte
sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte
Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet.
This email may contain confidential and/or privileged information. If
you are not the intended recipient (or have received this email in
error) please notify the sender immediately and destroy this email.
Any unauthorized copying, disclosure or distribution of the material
in this email is strictly forbidden.
------------------------------------------------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
