I had a similar problem - OTRS didn't seem to be sending any Move
notifications. In my case, the outgoing email did not have the FROM
address configured, so my email server was rejecting the message.
I had to go to SysConfig -> Group Framework -> SubGroup ->
Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to
the desired from email address. After that Move notifications started
sending again.
======================================================
Brian Lang - IT Department
Sovereign Management Group Inc. proudly serving
Pacific Group of Companies / Pacific Customs Brokers / Pacific
Overseas Forwarding / The Derby Bar and Grill
[email protected] | Office: 604.538.1566 x2905
======================================================
Please consider the environment before printing this e-mail
On 2009-08-27, at 4:53 AM, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm
doesn’t appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Thanks in advance
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