Rui Castro schrieb:
I’d like to force the agents to fill in the Customer information
(customer use rand customer ID) when they lock or, at least, when they
close tickets. This is because we identify customers by a Contract
Number (that I’d like to use as customerID), so I need to know the
contract number for each ticket in order to find out the amount of work
and time we spend per contract.
Is there any way to force this action?
Hello Rui,
would SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewClose ->
TicketFreeTime with a content of "2" help ?
Please report back your solution.
Regards
Alexander Halle
--
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Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
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Web: http://www.radprax.de
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