I actually had the same issue during my install, just create the files manually 
and the setpermission script will stop complaining , 
you can use touch for it.. 

~ M 


From: "Rodrigo Correa" <[email protected]> 
To: "OTRS" <[email protected]> 
Sent: Tuesday, September 1, 2009 9:57:35 PM GMT +01:00 Amsterdam / Berlin / 
Bern / Rome / Stockholm / Vienna 
Subject: [otrs] Error in chown 0 0 / opt / otrs / .procmailrc: No such file or 
directory 

Hello, 
I am having several errors after upgrading my OTRS 2.3.3 to 2.4.3. 

How do I resolve these cases? Believe it is a problem with permissions on 
folders. Already ran the SetPermissions.pl but there was an error: Error in 
chown 0 0 / opt / otrs / .procmailrc: No such file or directory 



Can't create directory '/opt/otrs/var/tmp/Cache//Dashboard': Permission denied 
Can't write '/opt/otrs/bin/check_permissons.28683': Permission denied 
Can't create directory '/opt/otrs/var/tmp/Cache//DashboardProductNotify': 
Permission denied 
Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied! 
Can't write cache file 
/opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-69d1cfc767c1751a0c59e5f354039d67.pm:
 Permission denied 

        


What may be happening? 

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