OK, got that - thanks. Now next question - how do I get the "Open Tickets" section to show up above "New Tickets"
I honestly don't even care so much about "New Tickets" but I'll keep them there for sake of filing in the space :-0 This still is not what I want though, but it will do for now. Right now I have : - Reminder Tickets - Escalated Tickets - New Tickets - Open Tickets I would like - My Tickets (currently does not exist) - view would be different for each agent. - Open Tickets - Escalated Tickets - Reminder Tickets - New Tickets thanks, -Alan On Tue, Sep 8, 2009 at 11:13 PM, Wayne Fallows<[email protected]> wrote: > Good day Allan, > > Not sure which version you are on, but if the tickets are locked with you as > the owner, you can select locked tickets on the right hand side of the > header where the logout is on the left hand. This will show you a new screen > with the tickets allocated to you. But this is not what the other agents > wanted to do. > > We then modified the dash board file to show the owner and the user so we > can see on the sadhboard who is responsible for which outstanding tickets. > The file to change is AgentDashboardTicketGeneric.dtl there was a thread > "[otrs] Adding CustomerID column to 2.4 dashboard lists" on 18 and > 19/08/2009 which explains the exact changes that you need to make. Email me > out of the list if you need a copy of the email and you can not find it via > Google > > To add the owner of a ticket add the following line <div > title="$QData{"Owner"}">$QData{"Owner","20"}</div> > > Hope this helps > > Regards > Wayne > ________________________________ > From: Alan McKay <[email protected]> > To: User questions and discussions about OTRS. <[email protected]> > Sent: Wednesday, 9 September, 2009 2:47:28 AM > Subject: [otrs] how to see all open tickets assigned to me? > > OK, we are in production - and oddly enough I never looked into this before. > > It is not obvious to me (or anyone else) how to see all open tickets > assigned to me! > > That should be in the dashboard, no? > > How can I add it there? > > -- > “Don't eat anything you've ever seen advertised on TV” > - Michael Pollan, author of "In Defense of Food" > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > ________________________________ > Get more done like never before with Yahoo!7 Mail. Learn more. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
