Hey People,
I have a question how to solve a problem with the new Version of OTRS. The
System was migrated from OTRS Version 2.3.4 to the newest one, yesterday.
Now some customers are complaining that they do not get a notification with
the comment of the last agent whom closed the ticket.
I thought I could enable this by adding Notification on Event but it does
not work the way I want it to. I do not want to klick on a link to answer
the Ticket, just want to close it, in the status bar and what I write in
the Body should be sent to the customer.
Is there a way to do it, or can it only be done by clicking on the "Answer"
link or what ever you wanna call it?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: [email protected]
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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