I got this error too when I copy and paste the ticket number to merge to. Try carefully removing any preceeding and trailing characters from the number. Worked for me.
Regards, Anton. 2009/9/11 Glossop, Andrew <[email protected]> > I can't merge tickets that are new (owner is r...@otrs). I have admin > rights, so why can't I do this? IS there a configuration option to allow > this? > > > > Kind Regards, > > *Andrew Glossop* > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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