Hi, look for Ticket::Frontend::PreMenuModule in Sysconfig (use search). Once you tick the Spam item and save- it will show.
Anton. 2009/9/4 Danie Theron <[email protected]> > Hi , > > I know there is a "Spam" link if you click on the 'Zoom" link on a > ticket. Is there a way to add this Spam link to the default view of each > ticket. > > I tried searching the list archive and came up with this (below) , but I > suspect that it's for the earlier version of OTRS and does not seem to > work. > > First prize would be to use in conjunction with the Bulk feature. So you > bulk select your spam tickets and just click the Spam link somewhere in > the Main Queue View and it moves all those tickets to the SPAM Queue. > > Fairly new to OTRS so please be patient ;) > > Hi Mark, > > > > On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote: > > > > > Would it be possible to make a button/link (next to the Lock, Zoom, > > > Close, etc. buttons) in the Queue view, that would move a ticket to > > > > the Junk queue (or maybe delete it)? We get a lot of spam in some of > > > > our queues and it takes time to close all those tickets :( > > > > > > Any better ideas? > > > > Yes, you could do this: > > > > a) add a delete queue (and memorize the queue_id) > > > > b) add a "delete" link to the dtl-template, e. g. > >Kernel/Output/HTML/Standard/TicketView.dtl > > [...] > > <a > >href="$Env{"Baselink"}Action=AgentMove&TicketID=$Data{"TicketID"}&DestQ > ueueID=1" > >onmouseover="window.status='$Text{"Zoom"}'; return true;" > >onmouseout="window.status='';">$Text{"Delete"}</a> - > > [...] > > > > replace the DestQueueID=x param with your delete queue_id > > Danie Theron > Systems Administrator > Verpakt Management Services > +2711 253 9611 > [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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