Do you know that there is a CICS (Customer Information and Communication System) version of OTRS ? it should be more suitable, probably, at you need. It should be more "CRM oriented" if I have well understood. It could be found at www dot cape-it dot de
On Fri, Sep 11, 2009 at 1:57 PM, Alessandro d'Ambrosio < [email protected]> wrote: > Hi, > > I would like to search a ticket by other customer client information (not > only by ticket nr., title, customer ID ) like phone number, a field I added. > > How can I enable this option in agent search ticket page? > > Thank you very much > > > > Alessandro > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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