Hey Everyone,
I have a quick question. I want to have the Queueview sorted by last reply of
the ticket, not the original ticket age. I ran a SQL statement of SELECT *
FROM ticket st ORDER BY change_time desc and it brought up the results ordered
how I want them to be. How do I implement this into OTRS for the default queue
view? I am somewhat familiar with PERL so just a step in the right direction
would be helpful!
Thanks Everyone!
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