We've recently upgraded to OTRS version 2.3.4 Our (internal) users login at
customer.pl and are able
to authenticate against Active Directory. The problem is that there are
several new users that were
added to the Active Directory after the initial sync to OTRS. These users can
login successfully and
I can find them if I search in Customer Users. But for some reason, I don't
see them in the list when
I click Customer User <-> Groups so that I can add them to a group. I've tried
running the sync-
ldap2db.pl script and it seems to run - its hard to tell because I don't get
any messages at all.
Does anybody know why these users are missing and how to correct it? Thanks in
advance.
-Brian
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