Followup on previous query - I notice that the system messages I get for each message on my screen Doesn't restrict to just the queue's in "my queues" I get alerts for those I don't care about.
Is this something due to being in the admin group? It doesn't make sense to fill my screen with information I can't use. I can't find the documentation on how and why these are generated and shown, Could someone point me in the right direction? How do I get rid/control of it? IE Most of these tickets are for queues I don't want to monitor at all (which them don't mention) [cid:[email protected]] : Ticket 2009092310000058: first response time is over (-23 hours 42 minutes / 09/23/2009 09:31)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4310> [cid:[email protected]] : Ticket 2009092310000021: first response time is over (-24 hour 43 minutes / 09/23/2009 08:30)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4307> [cid:[email protected]] : Ticket 2009092110000294: first response time is over (-61 hours 22 minutes / 09/21/2009 19:51)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4280> [cid:[email protected]] : Ticket 2009092110000276: first response time is over (-16 hours 5 minutes / 09/23/2009 17:08)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4278> [cid:[email protected]] : Ticket 2009092110000114: first response time is over (-71 hours 22 minutes / 09/21/2009 09:51)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4262> [cid:[email protected]] : Ticket 2009091810000139: first response time is over (-136 hours 22 minutes / 09/18/2009 16:51)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4198> [cid:[email protected]] : Ticket 2009091710000033: first response time is over (-168 hour 43 minutes / 09/17/2009 08:30)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4167> [cid:[email protected]] : Ticket 2009091610000133: first response time is over (-185 hours / 09/16/2009 16:13)! <http://helpdesk.mspot.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=4160> - Sarah Baker Dir. of Ops, mSpot Inc. 650-321-7000
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