Hi,
We use LDAP backend for agents, and we would like to extend it to
customer users.
I know thats agents that are not in OTRS DB are created at their first login.
But how can that be achieved for customers?
I am able to authentificated customers against LDAP but only if
customer is already created.
Part that I added to my Config.pm:
$Self->{CustomerUser} = {
Name => \'LDAP Backend\',
Module => \'Kernel::System::CustomerUser::LDAP\',
Params => {
# ldap host
Host => \'ldap.example.fr\',
SSCOPE => \'one\',
# ldap base dn
BaseDN => \'ou=user,dc=ldap,dc=example,dc=fr\',
Params => {
port => 1389,
},
},
CustomerKey => \'uid\',
CustomerID => \'mail\',
CustomerUserListFields => [\'cn\', \'mail\'],
CustomerUserSearchFields => [\'uid\', \'cn\', \'mail\'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
# [ \'UserSalutation\', \'Title\', \'title\',
1, 0, \'var\', \'\', 0 ],
[ \'UserFirstname\', \'Firstname\', \'cn\', 1, 1,
\'var\', \'\', 0 ],
[ \'UserLastname\', \'Lastname\', \'sn\',
1, 1, \'var\', \'\', 0 ],
# [ \'UserLogin\', \'Username\', \'uid\',
1, 1, \'var\', \'\', 0 ],
[ \'UserEmail\', \'Email\', \'mail\',
1, 1, \'var\', \'\', 0 ]
# [ \'UserCustomerID\', \'CustomerID\', \'mail\',
0, 1, \'var\', \'\', 0 ],
# # [ \'UserCustomerIDs\', \'CustomerIDs\',
\'second_customer_ids\', 1, 0, \'var\', \'\', 0 ],
# [ \'UserPhone\', \'Phone\',
\'telephonenumber\', 1, 0, \'var\', \'\', 0 ],
# [ \'UserAddress\', \'Address\', \'postaladdress\',
1, 0, \'var\', \'\', 0 ],
# [ \'UserComment\', \'Comment\', \'description\',
1, 0, \'var\', \'\', 0 ],
],
};
Thanks for your answer,
Bastien.
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