Thanks Martin, I test this string in Attributes value: StateType=open;StateID=10
where StateID 10 is: "RESPONDIDO" (with a response to client, waiting for a mail from customer). but dashboard show me all tickets with StateType=open and not only with stateid=10 I try: StateType=open;StateID=4 (4 = open) and the result is the same (all tickets with statetype=open), with stateid=4 and stateid=10 I need put some thing special in Filter, Module, or similar?? On Sun, Sep 27, 2009 at 11:01, Martin Edenhofer <[email protected]> wrote: > Hi Gustavo, > > On 27.09.2009, at 15:43, Gustavo Azambuja wrote: > > Hi, where I can find all valid "Attributes"? >> In OTRS, I can find this: StateType, TicketPendingTimeOlderMinutes but >> where I can find all valid keys and values? (StateName?? TicketNumber??...) >> > > http://dev.otrs.org/ -> OTRS 2.4 -> Kernel::System::Ticket -> TicketSearch > > [...] > # ticket number (optional) as STRING or as ARRAYREF > TicketNumber => '%123546%', > TicketNumber => ['%123546%', '%123666%'], > > # ticket title (optional) as STRING or as ARRAYREF > Title => '%SomeText%', > Title => ['%SomeTest1%', '%SomeTest2%'], > > Queues => ['system queue', 'other queue'], > QueueIDs => [1, 42, 512], > > # use also sub queues of Queue|Queues in search > UseSubQueues => 0, > > # You can use types like normal, ... > Types => ['normal', 'change', 'incident'], > TypeIDs => [3, 4], > > # You can use states like new, open, pending reminder, ... > States => ['new', 'open'], > StateIDs => [3, 4], > > # (Open|Closed) tickets for all closed or open tickets. > StateType => 'Open', > > # You also can use real state types like new, open, closed, > # pending reminder, pending auto, removed and merged. > StateType => ['open', 'new'], > StateTypeIDs => [1, 2, 3], > > Priorities => ['1 very low', '2 low', '3 normal'], > PriorityIDs => [1, 2, 3], > > Services => ['Service A', 'Service B'], > ServiceIDs => [1, 2, 3], > > SLAs => ['SLA A', 'SLA B'], > SLAIDs => [1, 2, 3], > > Locks => ['unlock'], > LockIDs => [1, 2, 3], > > OwnerIDs => [1, 12, 455, 32] > ResponsibleIDs => [1, 12, 455, 32] > WatchUserIDs => [1, 12, 455, 32] > # CustomerID (optional) as STRING or as ARRAYREF > CustomerID => '123', > CustomerID => ['123', 'ABC'], > > # CustomerUserLogin (optional) as STRING as ARRAYREF > CustomerUserLogin => 'uid123', > CustomerUserLogin => ['uid123', 'uid777'], > > # create ticket properties (optional) > CreatedUserIDs => [1, 12, 455, 32] > CreatedTypes => ['normal', 'change', 'incident'], > CreatedTypeIDs => [1, 2, 3], > CreatedPriorities => ['1 very low', '2 low', '3 normal'], > CreatedPriorityIDs => [1, 2, 3], > CreatedStates => ['new', 'open'], > CreatedStateIDs => [3, 4], > CreatedQueues => ['system queue', 'other queue'], > CreatedQueueIDs => [1, 42, 512], > > # 1..16 (optional) > TicketFreeKey1 => 'Product', > TicketFreeText1 => 'adasd', > # or with multi options as array ref or string possible > TicketFreeKey2 => ['Product', 'Product2'], > TicketFreeText2 => ['Browser', 'Sound', 'Mouse'], > > # 1..6 (optional) > # tickets with free time after ... (optional) > TicketFreeTime1NewerDate => '2006-01-09 00:00:01', > # tickets with free time before ... (optional) > TicketFreeTime1OlderDate => '2006-01-19 23:59:59', > > # article stuff (optional) > From => '%[email protected]%', > To => '%[email protected]%', > Cc => '%[email protected]%', > Subject => '%VIRUS 32%', > Body => '%VIRUS 32%', > > # use full text index if configured (optional, default off) > FullTextIndex => 1, > > # content search (AND or OR) (optional) > ContentSearch => 'AND', > > # content conditions for From,To,Cc,Subject,Body,TicketNumber, > # Title,CustomerID and CustomerUserLogin (all optional) > ConditionInline => 1, > > # articles created after 60 minutes (article newer than 60 minutes) > (optional) > ArticleCreateTimeOlderMinutes => 60, > # articles created before 120 minutes (article older than 120 > minutes) (optional) > ArticleCreateTimeNewerMinutes => 120, > > # articles with create time after ... (article newer than this date) > (optional) > ArticleCreateTimeNewerDate => '2006-01-09 00:00:01', > # articles with created time before ... (article older than this > date) (optional) > ArticleCreateTimeOlderDate => '2006-01-19 23:59:59', > > # tickets created after 60 minutes (ticket newer than 60 minutes) > (optional) > TicketCreateTimeOlderMinutes => 60, > # tickets created before 120 minutes (ticket older than 120 minutes) > (optional) > TicketCreateTimeNewerMinutes => 120, > > # tickets with create time after ... (ticket newer than this date) > (optional) > TicketCreateTimeNewerDate => '2006-01-09 00:00:01', > # tickets with created time before ... (ticket older than this date) > (optional) > TicketCreateTimeOlderDate => '2006-01-19 23:59:59', > > # tickets changed after 60 minutes (ticket changed newer than 60 > minutes) (optional) > TicketChangeTimeOlderMinutes => 60, > # tickets changed before 120 minutes (ticket changed older 120 > minutes) (optional) > TicketChangeTimeNewerMinutes => 120, > > # tickets with changed time after ... (ticket changed newer than > this date) (optional) > TicketChangeTimeNewerDate => '2006-01-09 00:00:01', > # tickets with changed time before ... (ticket changed older than > this date) (optional) > TicketChangeTimeOlderDate => '2006-01-19 23:59:59', > > # tickets closed after 60 minutes (ticket closed newer than 60 > minutes) (optional) > TicketCloseTimeOlderMinutes => 60, > # tickets closed before 120 minutes (ticket closed older than 120 > minutes) (optional) > TicketCloseTimeNewerMinutes => 120, > > # tickets with closed time after ... (ticket closed newer than this > date) (optional) > TicketCloseTimeNewerDate => '2006-01-09 00:00:01', > # tickets with closed time before ... (ticket closed older than this > date) (optional) > TicketCloseTimeOlderDate => '2006-01-19 23:59:59', > > # tickets pending after 60 minutes (optional) > TicketPendingTimeOlderMinutes => 60, > # tickets pending before 120 minutes (optional) > TicketPendingTimeNewerMinutes => 120, > > # tickets with pending time after ... (optional) > TicketPendingTimeNewerDate => '2006-01-09 00:00:01', > # tickets with pending time before ... (optional) > TicketPendingTimeOlderDate => '2006-01-19 23:59:59', > > # you can use all following escalation options with this four > different ways of escalations > # TicketEscalationTime... > # TicketEscalationUpdateTime... > # TicketEscalationResponseTime... > # TicketEscalationSolutionTime... > > # ticket escalations over 60 minutes (optional) > TicketEscalationTimeOlderMinutes => -60, > # ticket escalations in 120 minutes (optional) > TicketEscalationTimeNewerMinutes => -120, > > # tickets with escalation time after ... (optional) > TicketEscalationTimeNewerDate => '2006-01-09 00:00:01', > # tickets with escalation time before ... (optional) > TicketEscalationTimeOlderDate => '2006-01-09 23:59:59', > [...] > > :-D > > I hope it will help you! :) > > PS: Remember, changes my take up to 30 sec., because every ticket backend > in dashboard get's cached (per default 30 sec.). > > -Martin > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Gustavo Azambuja - Linux User: 275813 http://www.twitter.com/gazambuja
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