Hi, You have to give at least create permission to user A on group Q1 and then you could enable watch feature. Subscribing to a ticket (the newly created one) you can monitor its status there.
HTH MV On Tue, Sep 29, 2009 at 7:05 PM, Sridhar Kusumba <[email protected]> wrote: > Dear All, > > By now, I have implemented OTRS by over 80% in replacement of existing RT > system. This is my third question to the list: > > Is there a way where Agent "A" can raise a ticket on "Q1" ("A" could be a > member or not of Group "Q1" managing Queue "Q1)) from within the OTRS agent > interface and monitor the same from OTRS agent interface itself. > > It so happens many times that a user within the company may need to raise > ticket on other department, say "computer helpdesk", and monitor the same... > ofcourse, in the current system, one needs to monitor his ticket from > "customer" interface. Instead if the agent (employee) is able to view / > monitor the same from his own (being agent) interface, I think that will be > wonderful and OTRS will stand one more step ahead of any other Ticket > tracking system. > > Please help me in achieving this if there is a way already. > > Greetings, > > Kusumba S > > ------------------------------ > Keep up with people you care about with Yahoo! India Mail. Learn > how<http://in.rd.yahoo.com/tagline_galaxy_1/*http://in.overview.mail.yahoo.com/connectmore> > . > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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