Hello OTRS-Mailinglist,
I´ve a question, how to manage that bounces to the support e-mail address
are not listed in the system without deleting the whole ticket? There are
sometimes bounces that are listed because when an Agent closed the ticket
the support e-mail address was listed as to or cc and the mails are coming
in everytime an Agent is closing the ticket.
How to solve such a Problem?
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: [email protected]
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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