I posted about this need a few months ago, was hoping that maybe 2.4.4 is
the great white hope.
http://lists.otrs.org/pipermail/otrs/2009-February/025597.html
I finally gave up on the script and did them manually, because the API was
too confusing.
I simply need to email 21 people the same email and open 21 tickets. They
can all be immediately closed, but I need to basically open the same ticket
21 times.
But I only want to do this once.
Can OTRS do it in the web interface? Easily? Am I still stuck writing a
script that accesses the API in order to do this?
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Peter Beckman Internet Guy
[email protected] http://www.angryox.com/
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