Pedro, It seems to be a know bug (#4257). You have to download http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/Ticket.pm?revision=1.416&view=markup and chage the one presents in .../Kernel/System
Let me know. MV On Fri, Oct 9, 2009 at 8:23 PM, P Roq <[email protected]> wrote: > Dear All, > > I had upgraded from 2.3.3 to 2.4.4, and the close ticket mail to customer > stopped work. > > I'd try to configure the Notification (Event) on success close and on > unsuccessful close, but without success. > > The rest of the mail events are ok (New Ticket p.ex.). > > Do you know if there are some bug, or if I need some aditional > configuration ? > > Thanks in Advance > > Regards > > Pedro > > ------------------------------ > Windows Live Hotmail: Your friends can get your Facebook updates, right > from > Hotmail®.<http://www.microsoft.com/middleeast/windows/windowslive/see-it-in-action/social-network-basics.aspx?ocid=PID23461::T:WLMTAGL:ON:WL:en-xm:SI_SB_4:092009> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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