Hi, When installing Perl modules via CPAN, it would default to install them under the local user. This might be a different user than the user that runs the web server.
It is best to do the CPAN install as root; or maybe even install via yum/apt-get/your-package-manager. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Tue, Oct 13, 2009 at 5:26 PM, <[email protected]> wrote: > > Hello and thank you for welcoming me to the list of users of OTRS. > > I just installed otrs2 and I have a problem because in [PostMaster Mail > Account] > I did not drop down to select the POP3, POP3, IMAP or IMAPS. Yet I have the > Perl > modules that are installed as explained in the documentation: > > If a new mail account is created then its mail server name, login name and > password must be specified. Also, you need to select the mail server type, > Which > can be POP3, POP3, IMAP or IMAPS. If you do not see server type you'd want > to > use available as an option, you miss the required Perl modules. In that > case, > please refer to "Installation of Perl modules for OTRS required" for > instructions. > > Modules installed on my PC below: > > #. / otrs.checkModules > o CGI ............................ ok (v3.48) > o Date: Pcalc .................... ok (v6.0) > o Date:: Format ................... ok (v2.23) > o DBI ............................ ok (v1.609) > o DBD:: mysql ..................... ok (v4.007) > o Digest:: MD5 .................... ok (v2.39) > o Crypt:: passwdmd5 ............... ok (v1.3) > o LWP:: UserAgent ................. ok (v5.833) > o IO:: Scalar ..................... ok (v2.110) > o IO:: Wrap ....................... ok (v2.110) > o MIME:: Base64 ................... ok (v3.08) > o Mail:: Internet ................. ok (v2.04) > o MIME:: Tools .................... ok (v5.427) > o Net:: DNS ....................... ok (v0.65) > o Net:: POP3 ...................... ok (v2.29) > o Net:: SMTP ...................... ok (v2.31) > o Authen:: SASL ................ ok (v2.13) > o Net:: LDAP ...................... not installed! (not required / > directory > for authentication) > o GD ............................. ok (v2.39) > o GD:: Text .................... ok (v0.86) > o GD:: Graph ................... ok (v1.44) > o GD:: Graph:: lines ............ ok (v1.15) > o GD:: Text:: Align ............. ok (v1.18) > o PDF:: API2 ...................... ok (v0.73) > o Compress:: Zlib .............. ok (v2.021) > o XML:: Parser .................... ok (V2.36) > > > Have you an idea of the problem? > > Thank you > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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