I have edited the ticket entry form for customer to force them to put in an asset tag, much like the subject. The problem I am running into is even though I can force the customer to put something into the field. i cannot make the ''agent ticket zoom" form to show the data.
Has anyone else editing their forms this was so a customer is forced to enter data, like the ticket form forces you to put in a subject, and then had that data transfer into the ticket the agents see. Thank you for your help I am pulling my hair out. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
