Can someone offer a clue as to where I can calculate and set this value? I intend to use it in /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOverviewPreview.dtl
Thanks, Josh. > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Hiren Joshi > Sent: 13 October 2009 14:06 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Number of duplicate tickets per customer > > Yes but the code for 2.4.4 has changed and I can't get the > SQL statement > in there.... I'm assuming it now has to go somewhere else? > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of Peter Padberg > > Sent: 13 October 2009 13:16 > > To: User questions and discussions about OTRS. > > Subject: Re: [otrs] Number of duplicate tickets per customer > > > > Please check: > > http://www.otrs-forum.de/viewtopic.php?f=20&t=3090&p=12847 > > > > Do you mean this? > > > > Am Dienstag, den 13.10.2009, 12:47 +0100 schrieb Hiren Joshi: > > > Hello all, > > > > > > I'm using 2.4.4, is there a way to see how many open > > tickets there are > > > for any given customer? In our case a customer is just an email > > > address nothing more. > > > > > > Thanks, > > > > > > Josh. > > > > > > --------------------------------------------------------------------- > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
