Adam, thanks for your reply!
That was really helpful. Indeed the English description seems to be
somewhat deceptive... Is anybody else using the
'email-ticket'/'phone-ticket' as described by Adam? Is it a good idea
to change the translation file?
In my organization we find that the naming is not totaly acurate.
email-ticket is actualy ticket+email becouse it logs a ticket and
send e-mail notification to user.
phone-ticket is the option that you need and should be called new
ticket becous it actualy just logs a ticket. There can be a
notification but it comes from queue settings.
I change this in my translation for my organization. I any case
whatever option you use phone-ticket or email-ticket it does not
have any influance on menaging or reporting on the ticket it only
changes the action when ticket is logged.
Good luck
Adam
[email protected] pisze:
Hi to all,
I'm new to otrs and I was wondering if it is possible to have a
generic 'create ticket' option apart from 'phone-ticket' and
'email-ticket'.
This could be used to create a ticket for an issue that was spotted
by an otrs agent and could also simulate a personal TODO-list...
Thanks for your time,
Theodoropoulos Theodoros
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