Please check out the MasterSlave package available in the repositories.
http://www.youtube.com/watch?v=zkc_qTCSloo -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Wed, Oct 21, 2009 at 9:43 AM, Kovacs Krisztian < [email protected]> wrote: > Hhmmm ... > > Can I reply to multiple tickets with 1 email that will sent out to > multiple "customers" ? > I thought that the "bulk action" is for me .... But now I see it > doesn't ... > > Thanks > > > > Hi All! > > > The following error message is in the system log: > > error OTRS-CGI-10 Another Link already exists within the same type > group! > > > What does it mean? > > > Maybe (!, because the agent notify me later) an agent want to answer > > to multiple tickets with the bulk action, and she says that no email > > was sent out. > > We have groups and subgroups ... Maybe is this the problem? > > > Thanks > > Krisz > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > -- > Best regards, > Kovacs mailto:[email protected] > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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