Hi all.
I use otrs and external database with customer info installed on other
server. When ticket creates in field "Customer ID" I enter the correct
customer ID in correct field and create the ticket. All would be good
but when I wish to see full ticket info (i.e. Ticket Zoom) I will not
receive any customer info it empty :-) But if click on CustomerID I will
forwarded on other page where may enter "Customer User" and "Customer
ID". If I enter "Customer User" I will get full customer info from
external DB :-) Generally, it is possible in OTRS that customer info get
from external DB by customer ID?
Any help is welcomed. Thanks
--
Best regards,
Andrey Gazizov
ReTN
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