Hi all , With the code below adding it to the AgentDashboardTicketGeneric.dtl file
i made it possible to see the customer information ( [email protected]) format at the dashboard screen. Is it possible to see it as real name/full name. It should be possible but i don't know which QDATA i should call.. Can someone help me about it. Thanks Sarper <td width="10%"> <a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket> ID"}"onmouseover="window.status='$JSText{"Customer history"}'; return true;" onmouseout="window.status='';"> <div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div> </a> </td>
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