Hi, For some statistics I've started to use the search function with the option "Result Form" to csv so my managers can manipulate data with their loved excel. This could help you ?
MV On Wed, Oct 28, 2009 at 11:47 AM, Emma Williams <[email protected]>wrote: > Does anyone know of a way to exclude any period that a ticket is in a > Pending state (or any other defined state), when running a Resolution Time > report? > > Ideally, we would like to be able to do this using the Stats module within > OTRS, but failing that is there another method using SQL? > > ===================================================================== > MSX International | Global Provider of Outsourced Integrated Business > Solutions @ www.msxi-euro.com > > This email and any files transmitted with it are confidential and intended > solely for the use of the individual > or entity to whom they are addressed. This message contains confidential > information and is intended only > for the individual named. If you are not the named addressee you should not > disseminate, distribute or copy > this e-mail. Please notify the sender immediately by e-mail and delete this > e-mail from your system. If you > are not the intended recipient you are notified that disclosing, copying, > distributing or taking any action in > reliance on the contents of this information is strictly prohibited. > > Warning: Although MSX International has taken reasonable precautions to > ensure no viruses are present > in this email, the company cannot accept responsibility for any loss or > damage arising from the use > of this email or attachments. We do not accept or send attachments of the > type exe, vbs, scr or bat due to > the increased virus risk they contain. These types of attachments will be > stripped from the message. > ===================================================================== > Company Registration Numbers: > > UK, Ireland, Finland, Norway & Denmark - 1949542 > Germany & Switzerland - HRB 29505 > Germany Techservices - HRB 55978 > Sweden - 516402-6832 > Sweden AB - 556616-3431 > Belgium - N.N.: 0851 412 550 > Netherlands - 30210212 > Austria - FN 287492H > Spain - > Italy - 12764340159 > France - 444 713 986 00032 > Ireland Technical Training Academy - 808746972 > Czechia - C 119617 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
