using this function (framework->core)? SwitchToUser: Should the administrators be allowed, via the users administration panel, to login as other users?
On Thu, Oct 29, 2009 at 6:40 AM, James Morgan <[email protected]>wrote: > Set yourself as the owner of the ticket? > > > > James. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Shue, Daniel G. > *Sent:* Thursday, 29 October 2009 12:41 PM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] Move Tickets that are locked > > > > I’m trying to move a ticket that is locked/owned by another agent. I have > full control to the system, an admin. However, I can’t move that locked > ticket: > > > > > > Warning: Sorry, you need to be the owner to do this action! > > > > Any ideas as to how I can work around this? > > > > TIA > > > > Daniel > ------------------------------ > > This email and any files transmitted with it are confidential and intended > for use only by the individual or entity named above. If you are not the > intended recipient or the employee or agent responsible for delivering this > message to the intended recipient, you are hereby notified that any > disclosure, dissemination, distribution, copying of this communication, or > unauthorized use is strictly prohibited. Please notify us immediately by > reply email and then delete this message from your system. Please note that > any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Randolph County Government. This > email and any file attachments have been scanned for potential viruses; > however, the recipient should check this email for the presence of viruses > and/or malicious code. Randolph County accepts no liability for any damage > transmitted via this email. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
