Need assistance again if possible.
I have 6 departments.
Each department wants to be able to view the tickets of those people in
that department through the use of the My Company Tickets.
I did the following:
1. To use company tickets a new column has to be added to the
customer_user table in the OTRS database. In this new column the IDs of
the customers are stored that tickets need to be accessed.
2. Now the new column has to be added to the MAP array in
Kernel/Config.pm:: (actually edited default.pm)
# var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly [...]
[ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0
],
I numbered the departments 1-6.
The customer_ids field shows up in the customer account....
So, I just added 1 for all the customers in group 1
Added 2 for all the customers in group 2,
And so on and so forth.
It is my understanding that now the my Company tickets would show all
the tickets associated with the department.
Am I wrong?
Did I do something wrong?
Help?
Jason Dupuy
IT Manager
Global Products Inc.
Earth City, MO 63045
636-939-1622 Phone
636-939-1623 Fax
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