We have OTRS 2.4.5 with ITSM and all Packages installed Already. But the Caldener function is not working the way we want it to. Thats why I´m looking for another way to enable features like this.
The Agents should realy know whom is working in the first shift / second shift and whom has "on-call duty" and not have to go to the Calender and also the Server maintenance tab. I checked already if the calender would do, but it has not the features we would like to have, therefore I´m looking for an other option to enable such features. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: [email protected] www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "James Morgan" <[email protected]> To: "User questions and discussions about OTRS." <[email protected]> Date: 30.10.2009 08:59 Subject: Re: [otrs] Looking for OTRS features "on-call service" and "shitfworking hours" in Dashboard box Sent by: [email protected] Try the calendar package. ________________________________ From: [email protected] on behalf of [email protected] Sent: Fri 30/10/2009 6:26 PM To: [email protected] Subject: [otrs] Looking for OTRS features "on-call service" and "shitfworking hours" in Dashboard box Hello OTRS Mailing-List, I´m looking for some feature in OTRS and if it is possible to enable something like that. 1.) I need a way to enable something like a calendar/box for upcoming server maintenance just like in the Dashboard the upcoming event box for tickets (See attached file: otrs_feature.jpg) 2.) The second thing I´m looking for is another Filed in OTRS (like the upcoming event box) where the Agents are listed that have "on-call service" and who has which shift. Is there a way, or has somebody already enabled features like that to maintain the overview about "working hours" and "on-call service" in the Dashboard?! Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: [email protected] www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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