Ciao Alessandro, I've never used TicketFreeTime but in many case TicketFreeText. This last could be used as special fields that could be filled by customer and/or agent having the availability to decide where they have to be displayed. Furthermore they can be used in agent search. This should be enoght for the creativity ;)
HTH, ciao, Marco. On Tue, Nov 10, 2009 at 10:34 AM, Alessandro d'Ambrosio < [email protected]> wrote: > Hi, > > Can anyone explain to me the meaning of ticketfreetime & ticketfreetext? > > Thanks. > > > > Alessandro > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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