On both systems, if possible, check and compare the installed modules (versions):
# cd /opt/otrs/bin # ./otrs.checkModules Also check the log file, might have more details. gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of Sourabh Sarwate Sent: maandag 16 november 2009 13:39 To: User questions and discussions about OTRS. Subject: [otrs] Error in Sending the mail Hi All After migrating OTRS system from one test server to another I am getting following error Comment: Bug Report: [Click here to report a bug!] Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 16 17:59:51 2009 Message: Can't use from '[email protected]': 5305.7.0 Must issue a STARTTLS command first. 6sm162795ywd.22 ! Enable Net::SMTP debug for more info! Traceback (9240): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 116 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 can anyone give me idea how I can over came from this problem. Regards, Sourabh Sarwate
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