Hi Sarper, Just to show you this is possible:
[image: https://dl.dropbox.com/u/222532/CustomerInterfaceCustomerID.png] You should add this line to otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl: (after the line that says <td class="$Env{"Color"}">$QData{"Age","20"}</td> ) <td class="$Env{"Color"}">$QData{"CustomerUserID","20"}</td> and you should add the column header of course. If you'd like to make this extra good, you should implement a way to sort up/down on CustomerUserID, which is not available out-of-the-box. Kindest regards, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)<http://www.otrs.com/en/news-and-press/news-details/article/translate-to-english-otrs-at-the-13th-iir-service-desk-forum-2009/?tx_ttnews%5BbackPid%5D=51&cHash=ef91fa143e>and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Fri, Nov 20, 2009 at 2:13 PM, Sarper SARIDAL <[email protected]> wrote: > Hi All, > > I need to find a way to show in customerstatusview.dtl the "customeruserid" > field. > > The reason i want such a thing is when clicking company tickets i want to > see which customer from that company opened the ticket in the status window > without zooming into the ticket. > > I did the very same for the agent...dtl file it worked.. > > I guess i'm missing something else. > > Probably i'm working with the wrong qdata or i should call another qdata.. > > Does anyone have an idea. > > It is really important. > > Thanks & Regards, > > Sarper Saridal > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
