Go to /otrs/index.pl?Action=AdminCustomerUserService and associate services with customers (either one by one or defining default services)
Besides that you should have associate your services to SLAs on /otrs/ index.pl?Action=AdminSLA Let us know how it goes ;) On Tue, Nov 24, 2009 at 11:49 AM, JD <[email protected]> wrote: > Folks, > > I've got a system setup on a windows VM. I'm trying to create a new > phone ticket and assign a service to it. I have configured a few > services, but I can't assign a ticket to them. The services don't > show up in the service drop down when creating a new ticket or editing > one. > > Is more configuration required that I'm missing? It seems that type > drives Service / SLA drop down, but I don't see any way to link these. > > Any help starting out appreciated! > > System > Windows 2003 Server VM > > OTRS 2.4.5 via win installer > ITSM 1.3.2 all packages installed > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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