Hi Dave, So you have a Ubuntu machine pointing at Microsoft SQL Server? That is always tricky. Do you use one of the commercial Unix ODBC solutions, for instance Easysoft's driver?
Some ODBC solutions involve acting as a Sybase client, which works sometimes because Sybase and Microsoft SQL server have a shared code base - but that is more than 12 years ago. So this might lead to trouble on modern MS-SQL databases. OTRS stores add-on packages as XML in the database. It **looks** like that XML is not completely stored, or maybe isn't completely transfered over to your OTRS system. You can try and take a look with a query analyzer if the XML is in tact in the database. My suggestion is that if you'd like to go the way of Linux with an Microsoft SQL Server database, that you'd also invest in a proper ODBC driver, and maybe work with Easysoft - or whatever vendor - support to floss out any issues. And of course Linux with PostgreSQL or MySQL as the database works fine... May I ask what kind of issues you ran into with OTRS on Windows? It is really straight forward to configure access to MS-SQL server from a Windows based web server. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Mon, Nov 23, 2009 at 12:30 PM, Dave Lageweg <[email protected]> wrote: > Hi All, > Because I had problems on my windows installation i installed a clean Ubuntu > server and installed all modules and OTRS 2.4.5 on it. > My OTRS is pointing to a MSSQL database and everything looked fine last > week. Package Manager under admin was working but it did not showed me the > ITSM modules unfortunately. > I know i tried a install of package but can't remember now which one (i had > to help a customer the rest of the week and could not go further...). > When i now go to admin and then to package manager i get the following > software error: > Software error: not properly closed tag 'File' > Does anybody have any idea how to solve this? > Thanks in advance! > Best, > Dave > ________________________________ > Telio Nederland B.V. | Veemkade 540 | 1019 HE Amsterdam | Netherlands > Tel: 0320 750400 | E-Mail: [email protected] | Website: www.tel.io > > -------------------------------------------------------------------------------- > This electronic message contains information from Telio Nederland BV which > may be privileged or confidential. The information is intended to be for the > use of the individual(s) or entity named above. If you are not the intended > recipient be aware that any disclosure, copying, distribution or use of the > contents of this information is prohibited. If you have received this > electronic message in error, please notify us by telephone or email (to the > numbers or address above) immediately. > > Diese Email enthaelt Informationen der Telio Nederland BV. Diese sind > moeglicherweise vertraulich und ausschliesslich fuer den Adressaten > bestimmt. Jeglicher Zugriff auf diese Email durch andere Personen als den > Adressaten ist untersagt. Sollten Sie nicht der fuer diese Email bestimmte > Adressat sein, ist Ihnen jede Veroeffentlichung, Vervielfaeltigung oder > Weitergabe wie auch das Ergreifen oder Unterlassen von Massnahmen im > Vertrauen auf erlangte Information untersagt. Sollten Sie diese > elektronische Nachricht irrtuemlicherweise erhalten haben, so informieren > Sie uns bitte unverzueglich telefonisch oder per Email (Kontaktdaten > obenstehend). > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
