Hi Leonardo, Let me first say that I haven't tried reproducing it with GenericAgent.pm nor I have looked into why it would or would not work.
But what I did is, I tested it with the GenericAgent in the Admin interface, and **that** works. Could you give me the use case for the GenericAgent.pm? If it works in the web interface, why would you want to use the text based interface? (in other words, what would we need to add to the web interface, for you to be happy with it? ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf On Fri, Nov 27, 2009 at 6:31 PM, Leonardo Certuche <[email protected]> wrote: > Hi there, > > I've been trying to include ITSM items such as SLA or Service in > GenericAgent.pm jobs without success :( > > For non-ITSM items such as Queues, States, Priorities it works like a charm > but once I include Service or SLA, they're ignored! > > Has anyone included Service or SLA as parameters in the GenericAgent.pm > file? Any tips on this are much appreciated > > Thanks, > > Leonardo Certuche > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
