Hi, I had configured Queue and assigned value for First response time, update time and solution time.
But i could not find report which can give the SLA related details. Either summary or detail report which can give the tickets closed with in SLA or not etc... Could anyone help me how to generation report like this. Regards, Mani
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
